1) Who We Are
This Privacy Policy describes how ThrillaxMyTravel (“we”, “our”, “us”) collects, uses, shares, and protects your information when you visit our website, make bookings, or use our services (collectively, the “Services”).
If you do not agree with this policy, please do not use our Services.
2) Information We Collect
Information you provide
- Contact details (name, email, phone, address)
- Booking details (destinations, dates, traveler info, preferences)
- Identity details for travel (passport info, visa info, date of birth) where required
- Payment details (cardholder name, last 4 digits). Full card data is processed by our payment gateway.
- Support messages, reviews, and feedback
- Account credentials (if you create an account)
Information collected automatically
- Device and usage data (IP address, browser, device type, pages viewed, time stamps)
- Approximate location (derived from IP or device settings)
- Cookies, pixels, and similar technologies (see Cookies section)
- Crash logs and diagnostics
Information from third parties
- Travel suppliers (airlines, hotels, GDS/aggregators) related to your bookings
- Payment processors for transaction status and fraud screening
- Analytics and advertising partners
3) How We Use Your Information
- Provide and manage bookings, tickets, itineraries, and customer support
- Verify identity and meet legal/immigration requirements where applicable
- Process payments, prevent fraud, and ensure transactional security
- Improve, personalize, and develop our Services and user experience
- Send service communications (booking confirmations, itinerary updates, alerts)
- Send marketing communications (only with consent or where permitted). You can opt out anytime.
- Comply with legal obligations and enforce our terms
4) Cookies & Similar Technologies
We use cookies, pixels, and similar technologies to operate the site, remember preferences, analyze traffic, and measure marketing performance. You can manage cookies via your browser settings. Disabling certain cookies may affect site functionality.
5) When We Share Your Information
- Travel partners and suppliers (airlines, hotels, car rentals, insurance) to fulfill your bookings
- Payment processors and fraud prevention providers
- IT, hosting, analytics, and marketing service providers
- Authorities or regulators where required by law or to protect rights and safety
- In connection with a business transaction (merger, acquisition, asset sale)
No sale of personal data: We do not sell personal information.
6) Data Security
We implement administrative, technical, and physical safeguards designed to protect your information. While we strive to protect your data, no method of transmission or storage is 100% secure.
7) Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations (including tax and audit), resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
8) Your Privacy Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise rights, see Contact section below. We may need to verify your identity.
9) Children’s Privacy
Our Services are not directed to children under 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal information from children without appropriate consent.
10) International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards (such as contractual clauses) to protect your data.
11) Third-Party Websites & Services
Our site may contain links to third-party websites, apps, or services. We are not responsible for their privacy practices. We encourage you to review their policies.
12) Payments
We use third-party payment gateways to process transactions. Your full payment card details are handled by these gateways in accordance with PCI-DSS standards. We only receive limited information (e.g., status, masked card, transaction ID).
13) Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective date” above indicates when it was last revised. Material changes will be notified via our website or by direct communication where appropriate.